I had a very pleasant experience with Gildeprint. The communication is very clear. The thesis they printed are with high quality. Their printing service is very efficient.
Anonymously
10/10
My experience was nice. All my requests were really fast solved. Even with tight time, we did it on time.
Anonymously
10/10
Very professional, quick response, great output
Anonymously
9/10
Pro-active in communication. I initially filled in a web form, and not much later they called me up to discuss certain things. Very welcoming, I have called them later and they were always...Pro-active in communication. I initially filled in a web form, and not much later they called me up to discuss certain things. Very welcoming, I have called them later and they were always friendly.
Printing and delivery was fast (9 days for a palet with 175 books). The test print was also fast, considering I live abroad.
Anonymously
9/10
Very good and professional.
Anonymously
9/10
Generally very good. Two negative points: - the number of books delivered deviated from the ordered amount. It would have been nice if this was explicitly mentioned and apologized for, even...Generally very good. Two negative points: - the number of books delivered deviated from the ordered amount. It would have been nice if this was explicitly mentioned and apologized for, even though this was part of the terms. - some of the books are used in the trainings for potential customers. No explicit consent is asked for this. I think this is rather rude.
Anonymously
6/10
At the beginning I was in a hurry with the thesis (in the end such a hurry was not necessary). They assured me that the back cover designed of my thesis could be ready soon. I did not like the time...At the beginning I was in a hurry with the thesis (in the end such a hurry was not necessary). They assured me that the back cover designed of my thesis could be ready soon. I did not like the time response by the designer. She promised me she was gonna have the design on the same week. However, 10 days later I still hadn't received anything. I liked the design, but I found her very unprofessional. Also The employees should read carefully what one says and attached. I was told at least three times (maybe 4) that I had to correct something. That something I had corrected it since the very first time, and the employee just didn't see it and kept complaining about it. In all my emails with him, I kept telling him that the issue was fixed.
