Reviews

Homie Pay-Per-Use
9.1 / 10
245 reviews
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96% of the customers recommend this company.

245 Reviews

Evgeniya Seplyarskaya

10/10

Despite the fact that you don’t often answer your phone - your service is very, very good. Plus it is all in English, that makes it super easy for me, even though this is my first technical... Despite the fact that you don’t often answer your phone - your service is very, very good. Plus it is all in English, that makes it super easy for me, even though this is my first technical subscription!

Antonie Heyneke

10/10

Good prices and service and concept

Franz Robbe

7/10

I really wanted to use the service but had the following issues:
- Payment: I did validate 3 times and had the success screen but never received any approval email and never understood what... I really wanted to use the service but had the following issues:
- Payment: I did validate 3 times and had the success screen but never received any approval email and never understood what was going on
- I replied to the email to reschedule the delivery but didn't get a reply and then the delivers showed-up so I had to tell them to come another time
- They didn't properly attach the rack I paid so it is loose..
- the washing machine doesn't have the hand-wash program that I did expect to be standard one
- on some parts, the washing machine seems cheap

I will see going forward if there are issues

Reva Ariane

8/10

Very fast and effective delivery! Very happy with the delivery guy, they show us how to use the washing machine and setting it up.

Yin Zheng

8/10

Good

Sanket Dixit

9/10

Just now started so can't comment now

Roman Volkov

6/10

The washing machine and dryer got delivered. There were two problems:

1. There is a dent (physical damage) on the dryer. The delivery crew asked to call Homie support, but it was not... The washing machine and dryer got delivered. There were two problems:

1. There is a dent (physical damage) on the dryer. The delivery crew asked to call Homie support, but it was not reachable via phone.
2. I also ordered the Stacking kit washing/drying, but the delivery crew insisted it was not part of the order. I contacted the support via email, and they confirmed that the kit was indeed paid for, and should have been delivered.

This was not an ideal experience for a first time customer.

Reply Homie Pay-Per-Use:

Dear Lucas,
Thank you for your review!
We are happy to hear your feedback, so we can improve our service.
We are working everyday to improve our service. So we will also figure out what... Dear Lucas,
Thank you for your review!
We are happy to hear your feedback, so we can improve our service.
We are working everyday to improve our service. So we will also figure out what happend with your machine.
If it is really bothering you, please let us know. We will replace it immediately, if necessary!
We are happy that we solved the problem of the missing stacking kit immediatly together.
Kind regards,
Wesley
Team Homie

Stanislav Shvets

10/10

Fast delivery, easy to use, friendly website, fine price, and nice device description

Lucas Facundo Neiva Santos

8/10

The experience was good so far, the only thing I need to mention is that the fridge I got had quite a lot of usage scratches, which is not exactly a huge problem, but at least 2 of those scratches... The experience was good so far, the only thing I need to mention is that the fridge I got had quite a lot of usage scratches, which is not exactly a huge problem, but at least 2 of those scratches are quite considerably big, including one in right in the top of the door

Reply Homie Pay-Per-Use:

Dear Lucas,
Thank you for your review!
We are happy to hear your feedback, so we can improve our service.
We are working on improvements and we will figure out what happend with your... Dear Lucas,
Thank you for your review!
We are happy to hear your feedback, so we can improve our service.
We are working on improvements and we will figure out what happend with your machine.
If it is really bothering you, please let us know. We will replace it immediately, if necessary!
Kind regards,
Wesley
Team Homie

Andrea Arrocha

10/10

It was super fast and I did not encounter any issues!

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