Reviews

Homie Pay-Per-Use
9.1 / 10
243 reviews
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97% of the customers recommend this company.

243 Reviews

Isabella Silva

10/10

I hired Homie's service and the washing machine and dryer had a water leak problem. I wrote an email explaining and they immediately scheduled the exchange for another one.

They did so,... I hired Homie's service and the washing machine and dryer had a water leak problem. I wrote an email explaining and they immediately scheduled the exchange for another one.

They did so, but the second machine strangely had the same problem, which according to the employee was bad luck as it is not usually a common problem. And again, they scheduled the replacement with another machine and this time they brought a new one.

I am very satisfied with the resolution of the problem and with the new machine, which is working very well. I leave here my good review for the company and its always kind and helpful employees.

Reply Homie Pay-Per-Use:

Hi Isabella,
Thank you for the review!
We are happy to hear that everything went well.
Even we had bad luck with the machines, which is an extreme exceptional situation, we managed it to... Hi Isabella,
Thank you for the review!
We are happy to hear that everything went well.
Even we had bad luck with the machines, which is an extreme exceptional situation, we managed it to help you as soon as we could. And we are glad to see that you also saw it that way.
We appriciate the compliment and we will pass this forward to our delivery guys also,
Thank you and if you ever have some issue, then you can always reach out to our customer support.
Kind regards,
Team Homie

Dumi Dunarica

10/10

Excelent

MANDEEP

10/10

I’ve been with Homie for 18 months and always had good experience.

Reply Homie Pay-Per-Use:

Hi Mandeep,
That is amazing.
Thank you for the review!
Hopefully we will see you again.
Kind regards,
Team Homie

Ayanthi

8/10

Service was really good and this is the second time I am renting.

Reply Homie Pay-Per-Use:

Good day!
Thank you for the review.
We are happy to see that you think the service is good.
Thanks for the compliment.
About the extra costs, this is mentioned on the website and in... Good day!
Thank you for the review.
We are happy to see that you think the service is good.
Thanks for the compliment.
About the extra costs, this is mentioned on the website and in the contract.
This is 75 euros to cover the logistic costs in a short rental period. This can be found in the FAQ and additional terms and conditions.
We hope we informed you well.
Kind regards,
Homie

Olena Dolzhanska

1/10

The worst one I ever had. No calls back, no information 2 weeks after the first payment, no product delivered.

Reply Homie Pay-Per-Use:

Hi Olena,
We at Homie are sorry to see this negative review.
We stand for good service and satisfied customers and do our utmost every day to ensure this.
You indicate that you have not... Hi Olena,
We at Homie are sorry to see this negative review.
We stand for good service and satisfied customers and do our utmost every day to ensure this.
You indicate that you have not received and/or heard anything from Homie 2 weeks after payment. This is unfortunate to hear because this is not the truth.
We have a delivery time of 5 working days and communicate this nicely to the customers. You placed the order on 30/12/2023 (on the weekend). Then we shipped your product on the next business day 2/1/2024 and it arrived on 6/1/2024 and was received by you.
We (you and the manager) had personal contact on 5/1/2024 to explain this. There has been contact with our customer service and also with the manager for this and also we have delivered within the communicated 5 working days.
Afterwards, our manager also emailed you 2 times to ask if everything went well for confirmation, unfortunately without any response.
We are happy to get in touch with you to improve our service if necessary, that is what we do with everyone.
Should you experience something you do not like, please do not hesitate to contact us so we can solve this together.
Kind regards,
Homie

Margret Huenerbein

9/10

So far , i had no bad experience because I also didn’t need support over the last 4 years.

Nadia Cortes

10/10

It has been good service all these years

Anna Denisova

10/10

Everything is quick and with a good quality

Jignesh Gohil

8/10

I like the fridge but need to do more work on the washing machine. After spinning the clothes are still have lots of water. May it be due to the program which I selected. But one thing I noticed is... I like the fridge but need to do more work on the washing machine. After spinning the clothes are still have lots of water. May it be due to the program which I selected. But one thing I noticed is that clothes are still smelly. I use Ariel cubes. It's too early to conclude but I will monitor it for another month. Thanks for the quick delivery and setup.

Reply Homie Pay-Per-Use:

Good day!
Thank you for your review.
Can you maybe tell us what kind of programm you used?
We will dive into this then right away because the last thing we want is for you to have smelly... Good day!
Thank you for your review.
Can you maybe tell us what kind of programm you used?
We will dive into this then right away because the last thing we want is for you to have smelly clothes!
Please let us know, thank you in advance!
Kind regards,
Team Homie

Óscar Alexis Martel Báez

10/10

Amazing service and products. At the moment I have ordered a fridge but I will order more products. 5 stars for the team

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