Reviews

Parkhero
7.5 / 10
111 reviews
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80% of the customers recommend this company.

111 Reviews

P Sheldon

1/10

Booked with Toad parking Manchester despite several attempts to contact them no efforts were made by them to answer their phone to amend the parking resulting in losing all payments made. Will not... Booked with Toad parking Manchester despite several attempts to contact them no efforts were made by them to answer their phone to amend the parking resulting in losing all payments made. Will not be using again as they took our money and refused to discuss options.

What would you improve about the website?

None

Reply Parkhero:

Hi,
We are very sorry to hear that your experience didn't match your expectations. We have emailed you to further investigate this issue.
Kind regards, Team Parkhero

Trevor Oldacre

1/10

Walked out, as he shouted after me "have a wonderful holiday ".....because of my accent he obviously thought I was coming on holiday, and couldn't process that I had left my car with them in order... Walked out, as he shouted after me "have a wonderful holiday ".....because of my accent he obviously thought I was coming on holiday, and couldn't process that I had left my car with them in order to go on holiday. A bizarre experience all in all, which I can only assume was due to racism. Disrespectful. Aggressive. Rude. Not to mention we were transported in what was obviously a vehicle which was illegal, and the fact my car in such a mess when I collected in, I can only imagine what they had done with it. Not worth my time and energy to argue with a man who obviously had an issue with me for some strange reason.
Use at your peril.

What would you improve about the website?

Replace your chap in the office as a starter.

Reply Parkhero:

Hi Trevor,
We are very sorry to hear about this experience. Could you please contact us at info@parkhero.co.uk and tell us your full story? We are confident that we'll find a suitable solution.... Hi Trevor,
We are very sorry to hear about this experience. Could you please contact us at info@parkhero.co.uk and tell us your full story? We are confident that we'll find a suitable solution. Hoping to hear from you soon and kind regards, Team Parkhero

Denis Caldwell

10/10

Excellent service! I made an error and they handled and sorted swiftly! 10/10

What would you improve about the website?

Nothing!

John Farren

6/10

OK till I came to paying. Very slow.

What would you improve about the website?

Generally have a look at site. Needs to be more simple

Reply Parkhero:

Hi John,
Thank you for your feedback. We have taken your comments into consideration as we continually seek to improve our site and user experience!

Linda Goulding

10/10

Able to edit easily and find what I wanted quickly

What would you improve about the website?

Haven’t used it enough to say.

Steve Huckstep

2/10

Car was returned damaged

What would you improve about the website?

The website isn't a problem, damaging my car is! No reply to calls, emails or messages. Worst service in 40 years airport parking.

Reply Parkhero:

We are very sorry to hear about this experience. Could you please contact us at info@parkhero.co.uk and tell us your full story? We are confident that we'll find a suitable solution. Hoping to hear... We are very sorry to hear about this experience. Could you please contact us at info@parkhero.co.uk and tell us your full story? We are confident that we'll find a suitable solution. Hoping to hear from you soon and kind regards, Team Parkhero

Matthew Sharp

10/10

Only used the online form so far

What would you improve about the website?

Actually very smooth. Can't use their internal ROOSH dashboard although it advertises that you can. No real problem

Alan Emberton

10/10

Hello I found booking my parking with your site a pleasant and easy experience the site very straight forward and nicely laid out' I booked within minutes' also very reasonable price' I would... Hello I found booking my parking with your site a pleasant and easy experience the site very straight forward and nicely laid out' I booked within minutes' also very reasonable price' I would recommend and will give a full review when I return. Thank you.

What would you improve about the website?

I can't think of anything else you could do.

John Farren

4/10

Difficult couldn't access payment for trying to change my dates for departure. Still haven't got it done.

What would you improve about the website?

What your website.

Reply Parkhero:

We are very sorry to hear that your experience didn't match your expectations. Could you please contact us at info@parkhero.co.uk and tell us your full story and we're confident that we'll find a... We are very sorry to hear that your experience didn't match your expectations. Could you please contact us at info@parkhero.co.uk and tell us your full story and we're confident that we'll find a suitable solution. Hoping to hear from you soon and kind regards, Team Parkhero

J TRACHILLIS

8/10

Booking was very easy

What would you improve about the website?

Update your instructions more precise when conformation email is sent out for meet & greet customers.

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