Reviews

RiZZ Design
8.6 / 10
21 reviews
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81% of the customers recommend this company.

21 Reviews

HANSA-TMP SRL HANSA-TMP SRL

4/10

LAST MESSAGE SENT ON THE 28.10.2024 - 13,42

Dear Sirs,

Since I have not received any response to my previous message, I would appreciate it if you could confirm whether you... LAST MESSAGE SENT ON THE 28.10.2024 - 13,42

Dear Sirs,

Since I have not received any response to my previous message, I would appreciate it if you could confirm whether you have had the opportunity to review the matter I raised. It would be helpful to know if other clients have reported similar issues and what solutions you may have implemented.

Thank you in advance for your attention, and I look forward to your kind reply.

Best regards

Tony


I have received your doormat, and while we like the design, we have encountered a significant issue. When ladies step on it wearing high heels, the heels get stuck between the slats, the heel can be removed with some effort, there is a risk of damaging it. (See photo). Some of our visitors wear shoes and heels of considerable value. Do you have a solution to prevent this?
I look forward to your comments
Best regards.
Tony

Reply RiZZ Design:

Dear Tony,
Thank you for taking the time to leave your feedback. Firstly, we are happy to hear you are pleased with the design, yet it is unfortunate to hear that it has caused some problems for... Dear Tony,
Thank you for taking the time to leave your feedback. Firstly, we are happy to hear you are pleased with the design, yet it is unfortunate to hear that it has caused some problems for your guests. I can see how the small gaps between the brushes might cause problems for thin heels indeed. Normally, the gaps should be small enough for most heels to pass over it comfortably, but from the pictures you shared I can see this does not apply to all shoes.
This is the first time we hear about this particular problem. What we suggest is to make a mention of the exact gap space on our website to avoid such inconvenience for others in the future.
Thanks again for your feedback and wishing you a lovely day,
Rebecca

Erik Rönnby

10/10

Customer

Robert Lepp

10/10

Extremely professional and high-quality service!

BT

9/10

Very good

Alan

9/10

Ordered two outdoor mats, one custom made for narrow entrance and one indoor mat. They really are an exceptional addition to the entrance of any house. Real wow factor.

svetlana iredale

7/10

My mat was damaged in shipping (you need stronger boxes for shipping - both boxes very very damaged and are not protecting the product). You sent a replacement immediately and scheduled a pic up... My mat was damaged in shipping (you need stronger boxes for shipping - both boxes very very damaged and are not protecting the product). You sent a replacement immediately and scheduled a pic up without even giving me time to be at home and get the mat ready to be picked up. The replacement came but it was the wrong one. So now its a total hassle and inconvenience. Communication could be way better - let me know before you organize pick up and delivery so I can plan for it. Send a correct mat as a replacement. Something else is coming from you now and I do not know what it is? I'm assuming its a new mat? Just send an email so I can plan for it. I also did not want to deal with 3 shipments and 3 returns - I asked for a partial refund and we could have saved plenty of time and money on both sides

Yiannis Rotas

10/10

Excellent

Katleen Reid

10/10

Impressive!

Heidi

10/10

Spectacular Design!

Jim

2/10

The Matt is really well made. But they did not pay the additional 10% import tax like every other company does.

Reply RiZZ Design:

Dear Mr. Hanekamp,
Thank you for taking the time to bring the issue you encountered with customs to our attention. Your feedback is highly valued and we recognize the importance of addressing... Dear Mr. Hanekamp,
Thank you for taking the time to bring the issue you encountered with customs to our attention. Your feedback is highly valued and we recognize the importance of addressing any concerns promptly. We are happy to hear you are satisfied with the products and its quality.
We acknowledge that the situation you experienced on communications should not have occurred. We sincerely apologize for any inconvenience it may have caused during your interaction with us.
At RiZZ Design, we are committed to delivering products of the highest quality and providing exceptional service to our valued customers. Since 1941, we have upheld these principles, which have been the core of our continued success.
Please connect with us at info@rizz.nl so we can discuss this experience with you in detail.
Please rest assured that we are currently looking into the matter to prevent any similar occurrences in the future.
Regards,
Evert Zuiddam
CEO/Owner
RiZZ Design

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