Pascal John was my african safari coordinator. He was very promt and helpfull through out. He was very patient with al my queries. He is an asset the company needs to cherish!
Matt Tse
10/10
From the moment I submitted an online query on their website, I was very pleased with the level of service and attentiveness. I was emailed asking for the best way to connect and once I responded, I...From the moment I submitted an online query on their website, I was very pleased with the level of service and attentiveness. I was emailed asking for the best way to connect and once I responded, I was called (in Canada) to get more information to personalize my trip. Even with low availability, they were able to find a luxury lodge for my dates and offer advice on the logistics/transportation to and from. I was called a few times just to make sure I had all the information which was just the right level of persistence and communication, not too much and not too little. I was also put at ease when they willingly provided me the lodge confirmation number so I could put any fears at rest. Natasha did a stellar job thus far and I trust that this level of service will continue leading up to and throughout my journey if any hiccups may arise. I would highly recommend to any friends traveling to South Africa.
Tiggy Potgieter
9/10
Very efficient
Patricia & John King
10/10
Absolutely fabulous Zane listened attentively to what we would like to do and within less than 24 hours he had sent us a message with a plan for our trip. Along with lots of information and...Absolutely fabulous Zane listened attentively to what we would like to do and within less than 24 hours he had sent us a message with a plan for our trip. Along with lots of information and suggested accommodation along our route he had prepared a Digital Video, we were very impressed with Zane's efficient, caring and friendly approach. A few days later we had a complete plan for our South African Tour we are both very happy and have no hesitation in recommending Zane and the African Safari Group to our friends and acquaintances.
LYDIE MORANO
10/10
GREAT
Choy Teh
10/10
Mark was prompt and attentive to detail from the very beginning. He responded very quickly to all my questions, and everything was arranged perfectly. He was helpful at all times, and my guests were...Mark was prompt and attentive to detail from the very beginning. He responded very quickly to all my questions, and everything was arranged perfectly. He was helpful at all times, and my guests were delighted with their services. I will highly recommend the African Safari Group anytime!
Renata
10/10
Really great service, Candice was very helpful and was able to assist me with every query I had! She was also very patient about the multiple requests to my itinerary. Her response was very timely...Really great service, Candice was very helpful and was able to assist me with every query I had! She was also very patient about the multiple requests to my itinerary. Her response was very timely and detailed. Thank you, Candice.
SUMIT BASU
10/10
Very good experience of booking our desired Kruger safari, hotel & sightseeing trip in Johannesburg. Bernice was always extremely professional & very helpful about our quite specific...Very good experience of booking our desired Kruger safari, hotel & sightseeing trip in Johannesburg. Bernice was always extremely professional & very helpful about our quite specific requirements.
Glenn Mundey
10/10
In terms of booking - professionalism, speed of communication, accuracy, attention to detail - excellent.
In terms of the services booked - unable to comment as they have not yet been...In terms of booking - professionalism, speed of communication, accuracy, attention to detail - excellent.
In terms of the services booked - unable to comment as they have not yet been delivered.
Lim June Way
10/10
I have not make the trip yet, but the booking experience with African Safari Group has been very good so far. Leonore is extremely patient, helpful and very quick to respond to all my queries. She...I have not make the trip yet, but the booking experience with African Safari Group has been very good so far. Leonore is extremely patient, helpful and very quick to respond to all my queries. She is also very friendly and extremely knowledgeable.
