Excellent proactive assistance from Felicity Grassi over the period of 3 weeks planning our safari. Even when I pointed out a discrepancy she went and found out about same and responded with full...Excellent proactive assistance from Felicity Grassi over the period of 3 weeks planning our safari. Even when I pointed out a discrepancy she went and found out about same and responded with full and complete knowledge (Obviously done her research) Impressive and a credit to your organization Best regards Kurt
Herman Stemmet
10/10
It was just the best experience. Zane went out of his way to accommodate me. He could have easily pleaded that he can`t accommodate my request, but he went so far and beyond what I expected
Milagros Zaragoza
10/10
My experience was excellent, everything was easy. Zane is the greatest!
Nathalie Ravet
10/10
Very quick phone contact from Izle, listening to me, and answering all my questions, even on Sundays!
Lieze Sophia Meyer
10/10
Prompt replies and follow up. such a pleasure to deal with you.
Dan Brylde
10/10
Absolutely FANTASTIC!!! What a service! What a commitment! What an effort! Rating 5 out of 5 is an understatement!
I had desperately been trying to book safaris myself without any...Absolutely FANTASTIC!!! What a service! What a commitment! What an effort! Rating 5 out of 5 is an understatement!
I had desperately been trying to book safaris myself without any success. One of the safaris I asked was answered by African Safari Group, and a guy called Shaun called me up. That was the end of my problems. He totally took over and came up with one suggestion after another (where he found all these safari-lodges I don't know, since I had been put in a lot of time myself). And when we were picky (maybe too expencive, or too this or too that), he just kept looking for us, calling me personally everytime. I felt like we almost became friends after all our conversations. Fantastic!
And after the safari was booked, and I was so satisfied, then I started to ask him about hotels. Same commitment. And then I asked him to fix a rental car. No problem. Hmm, I think I will call him again to ask for good restaurants :)
Thank you Shaun! Thank you African Safari Group!
Frauke Schmidt
9/10
Uncomplicated! Super helpful and friendly from the first step
Gillian
10/10
Great customer service, very proactive and supportive
Thomas Dean Woods
9/10
The company dealt effectively with the booking and receipt of payment for our booking
