Bjorn was extremely helpful in helping me book transportation and hotel at Pilanesburg. His professional expertise was outstanding !!!!
Thomas E. Anderson
10/10
Henry Franklin at African Safari Group delivered, under extreme time constraints, a complete African vacation that exceeded our expectations. With only about 2 weeks lead time, we received word...Henry Franklin at African Safari Group delivered, under extreme time constraints, a complete African vacation that exceeded our expectations. With only about 2 weeks lead time, we received word from our daughter and her husband that we should come visit them in Cape Town. If we didn't travel RIGHT NOW!, we'd miss the opportunity to visit them. I immediately booked round trip flights from the US. I then sent emails to many different African safari lodge websites to learn about the availability of lodging and tours, at such short notice during a busy season. Henry was one of the first responders, and was the only one to telephone and discuss our exact needs very completely. Others sent emails about lodging and tour availability during the dates I listed. In contrast, Henry laid out a COMPLETE itinerary, including lodging, tours, shuttles to/from airports and hotels. We communicated via both email and phone, often several times each day. He was very patient and flexible, because we had to coordinate all arrangements with our daughter and her husband, and make sure that everyone's schedule matched. The trip he helped arrange was very complex, with a stay at Kruger National Park, then travel to Cape Town, then on to Zimbabwe and Victoria Falls, with a day trip to Botswana and Chobe National Park. I was amazed we could accomplish a dream vacation like this on such short notice. Henry managed to book 5 star facilities: Lukimbi Safari Lodge in Kruger, Commodore Hotel in Cape Town, and Stanley and Livingstone Safari Lodge in Victoria Falls. In addition, he made sure we were booked on photo safaris, river cruises, special day tours of the Falls and Chobe. He handled everything, and sent us comprehensive proposals with price quotes for review. Several times he sent different options, so we could pick the most appropriate and affordable. As an example of Henry's responsiveness, we were concerned about not having enough US$ cash for Zimbabwe Customs. It was our mistake. We got a single entry visa, and then realized that the day trip to Botswana would require a second entry back into Zimbabwe. We also did not know if Botswana Customs would levee additional fees. We wanted to make sure we had sufficient funds for any eventuality. We emailed Henry, and he worked out an arrangement with Wild Horizon Tours and Stanley and Livingstone Guest House, making sure they could cover any unanticipated border fees, and we could then pay via credit card upon our departure. I plan to highly recommend African Safari Group, and in particular Henry Franklin, to any of my friends, colleagues, and business associates who plan to visit South Africa. I thank you for your responsiveness, flexibility, thoroughness, patience, and sensitivity to our particular travel needs.
Angelo Agrizzi
10/10
Excellent however haven't seen the facility as yet
Devin Montgomery
10/10
Outstanding. I dealt with Bjorn and he was incredibly tentative to my requirements, was always on hand to provide information and suggestions and in the end assisted me with booking our dream...Outstanding. I dealt with Bjorn and he was incredibly tentative to my requirements, was always on hand to provide information and suggestions and in the end assisted me with booking our dream honeymoon.
Paul Coltura
8/10
Booking experience was very well handled
Nikhila Prodduturi
8/10
We planned and traveled to South Africa and Dominic helped us with making all the bookings to stay at &Beyond Phinda. He assisted us did a great job with every question no matter how small or silly...We planned and traveled to South Africa and Dominic helped us with making all the bookings to stay at &Beyond Phinda. He assisted us did a great job with every question no matter how small or silly it was and was very prompt in replying to the emails and phone calls. He even offered to help with questions reg the Great Migration. The only disappointment for was us the view of the Mountain Lodge ( we booked several months prior to the travel and specifically requested for a good view, but looks like the request section was not paid any attention to).
L Young
10/10
Fantastic, efficient service from Dominic.
Guy Lev-Ran
8/10
Went on game reserve with the family
Katie Windt
10/10
Dominic Meulemans was fantastic in helping us book our african safari from canada. He made sure to keep in constant contact, called whenever we had any questions and even followed up after the trip...Dominic Meulemans was fantastic in helping us book our african safari from canada. He made sure to keep in constant contact, called whenever we had any questions and even followed up after the trip to make sure it went well. I would definitely recommend using him to book any trip as i will certainly be using him again.
Brent Norwood
10/10
I had a great experience with Dominic during my planning of my trip. I had no idea about South Africa and he did a great job with helping me with timely feedback. Highly recommend him and your...I had a great experience with Dominic during my planning of my trip. I had no idea about South Africa and he did a great job with helping me with timely feedback. Highly recommend him and your company. !!!
