Phenomenal In every way possible , my booking process and communication was seamless thanks to Esleen. The kind of service she provided was above and beyond with all of my questions. She did not...Phenomenal In every way possible , my booking process and communication was seamless thanks to Esleen. The kind of service she provided was above and beyond with all of my questions. She did not hesitate to answer at any time of day or night regardless of the time difference. Thanks again , we cannot wait for our stay now that we are booked
Anja
8/10
Esleen was very nice and helped us booking our trip
Marina
10/10
Shaun has been extremely helpful and professional; he immediately understood our family situation, wishes and budget. Thanks so much Shaun! I would definitively booked through you again.
Brian Jones
9/10
Efficient and thorough. Judy was very helpful.
Tom Berkovits
9/10
Sent an email at short notice and received an immediate response. The information provided was extremely helpful.
Antonia
9/10
Judy was very responsive and helpful, going above and beyond to make the trip happen with the varying budgets sent her way! Thanks for all your help.
Casey
10/10
Judy was really helpful, personable and responsive! We really appreciated the phone calls as well to discuss in detail exactly what we were looking for, and how willing she was to adjust whenever we...Judy was really helpful, personable and responsive! We really appreciated the phone calls as well to discuss in detail exactly what we were looking for, and how willing she was to adjust whenever we changed plans
Brent Ryan
10/10
I first came into contact with African Safari Group through an inquiry link in the Sabi Sands webpage. Within minutes I received an email to which I responded and then received a follow up call from...I first came into contact with African Safari Group through an inquiry link in the Sabi Sands webpage. Within minutes I received an email to which I responded and then received a follow up call from Stuart Pittorino clarifying the travel experience I was after. The call was very professional yet felt personalised which was a great introduction to the company.
I was then allocated to Stewart Mackrell who then proceeded to provide me options for my holiday. Throughout the process the contact between Stewart and myself was impressive. Stewart was exceptionally responsive, always getting back to me within minutes of me sending through a question.
I like too how your company presented the options both in the email and internet browser. Once clicking the link, I was able to open three browser tabs separately and then switch between them to compare. ( I travel extensively and this is a very good customer user experience and rare to see at this detail)
I will be certainly recommending this company to people who are looking to travel to South Africa. The customer service was far more responsive and more personal than dealing with a travel agent in Australia for the same purpose.
Stewart Mackrell
7/10
Very good
Akihiko Goto
10/10
With less than 2 months left to plan my Christmas vacation, they managed to arrange accommodations and flights so that I could have a wonderful trip to Africa.
