Excellent! Storme was incredibly helpful, attentive and personable. She made booking our safari so much easier and I feel confident that she was able to find one that will meet our needs.
Anonymously
10/10
Excellent and efficient customer service. Tailored to our needs.
Tali
10/10
Worked with Jeremy to book a place to go on Safari. He was great.
Sam Davis
10/10
Excellent personalised customer service with all aspects of our trip planning and bookings so far. Questions answered very promptly and it's been brilliant to have this done so easy and efficiently....Excellent personalised customer service with all aspects of our trip planning and bookings so far. Questions answered very promptly and it's been brilliant to have this done so easy and efficiently. We have not been to South Africa before so felt that we needed advice about safe and workable routes within our timescale. Shimmy has helped us with all of this and being able to book the parts of the trip we wanted to do ourselves (flights) and Shimmy taking care of the rest has worked very well. Thank you so much.
Joseph Gaffney
10/10
JP has a very positive attitude and helped us to plan our trip without causing us any stress or worries
Jim Moodie
10/10
Excellent level of service and communication. Nothing was too much trouble in fine tuning our holiday requirement. Jeremy was very polite, professional and attentive to our needs.
KOK Yoon Lee
10/10
We have yet to travel to SA yet, so our experience is only for the booking portion. Our sales rep, Vihann Van Wyk was most responsive to answer our questions, and to accommodate a change in our...We have yet to travel to SA yet, so our experience is only for the booking portion. Our sales rep, Vihann Van Wyk was most responsive to answer our questions, and to accommodate a change in our agreed dates even after the invoice had been issued.
Carla Trigiani
10/10
I have had a great experience from day one when dealing with Jessica. Every email interaction has been positive and promptly addressed. Questions and itinerary changes have been answered and...I have had a great experience from day one when dealing with Jessica. Every email interaction has been positive and promptly addressed. Questions and itinerary changes have been answered and accommodated each time and within 24 hours.
Evren
6/10
Until our return flight we liked the attentiveness and responsiveness of sales rep (Ronell) all through our planning & journey. However the return flight was a total mess and frustration....Until our return flight we liked the attentiveness and responsiveness of sales rep (Ronell) all through our planning & journey. However the return flight was a total mess and frustration. First booking from Maasai Mara to Nairobi was not allowing enough time to catch Mombasa flight as they were using different airports (which is also booked by your company). We had requested a change. We were not consulted nor informed about our ridiculous flight arrangement as we learned at the airstrip that they have booked our kids and me & my husband on different flights even different carriers. For me this is a major problem. When we called Ronell she said she had no idea about this and could not offer any help as well. Even if she were sincere on this she has not called us to follow-up when we were despairingly trying to fly at least one parent + one child on the same flight.
Anonymously
10/10
Highly responsive and very thorough in their descriptions and detail.
