Reviews

The Medical Chambers Kensington
9.8 / 10
156 reviews
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99% of the customers recommend this company.

156 Reviews

Anonymously

10/10

I'm so glad I decided to seek advise from Mr Abhi Parikh he was very knowledgeable and helpful and has been a great help on what I should do next to help with symptoms of meniers disease I would... I'm so glad I decided to seek advise from Mr Abhi Parikh he was very knowledgeable and helpful and has been a great help on what I should do next to help with symptoms of meniers disease I would advise any one who is in question about a condition they may or may not have to seek his advise was a long trip but I now know where I stand and what my next steps should be to battle this awful disease

Anonymously

10/10

I tried to dial into the portal for an online appointment for the expected time and found it difficult as it was my first time. I rang and was advised that the Dr would call me as he was running... I tried to dial into the portal for an online appointment for the expected time and found it difficult as it was my first time. I rang and was advised that the Dr would call me as he was running late and would call me very soon.
I waited 25 minutes. I then rang again having sorted the online portal to ask if I had missed the appointment. I was told the Dr would call me shortly.
I had a very good appointment when the Dr was able to ring me 40 minutes after the online appointment was scheduled.
There must be a way that the client can be kept better informed if the Dr is running late. It is quite stressful waiting, not knowing if it is your own fault tgat no call has come in or not. Communication is so important to a private service and I found it disappointing that you didn’t have a system in place.
When my report came through after the appointment it gave the Dr’s mobile number not mine. So I needed to ring again to ask for that to be rectified. The receptionist was very calm but told me she was in training. I think she was disappointed to have to have so many conversations with me.

Reply The Medical Chambers Kensington:

Thank you for your feedback about your recent online appointment. We’re sorry for the technology difficulties you encountered, and your experience fell well short of the standards we always strive... Thank you for your feedback about your recent online appointment. We’re sorry for the technology difficulties you encountered, and your experience fell well short of the standards we always strive to deliver.
We are now updating our procedures to better handle situations where a doctor is running late or having technology issues which keep the patient waiting, which of course is what happened here. We are looking at ways in which the doctor can communicate timing problems to our front of house team, so that the team can keep the patient informed.
Thank you once again for your feedback.

Anonymously

10/10

It was an extremely positive experience

Anonymously

9/10

I was very happy with the time / attitude/ listening to the issues I had experienced in the past with the center. I was confident in what Mrs Beatrice Vincent proposed in dealing with my hearing... I was very happy with the time / attitude/ listening to the issues I had experienced in the past with the center. I was confident in what Mrs Beatrice Vincent proposed in dealing with my hearing issues.

Anonymously

8/10

Very comfortable premises and waiting room. Efficient appointment, diagnosis and treatment. Seen on time. Virtually no wait.

Anonymously

8/10

Good

Anonymously

10/10

A lovely, approachable, doctor who also provided helpful explantations.

Anonymously

10/10

Super clean and organised clinic, arrived and got seen by Dr Veronique within few minutes! Got the time to explain the case and was well listened and informative, will definitely be recommending to... Super clean and organised clinic, arrived and got seen by Dr Veronique within few minutes! Got the time to explain the case and was well listened and informative, will definitely be recommending to everyone. Warm thanks to Dr Veronique

Anonymously

10/10

Dr Mark Weattherall is very helpful with understanding and providing a better treatment for your health.

Anonymously

10/10

Pleasant experience, easy booking online the night before an appointment was great.
Very friendly reception and Dr McKenna was super helpful and reassuring.

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