Otroligt dålig information om retur rättigheter. Jag fick idag betala 330kr i fraktkostnad för att returnera ett par skor som inte passar till Holland. Helt oacceptabelt.
Styrkor
Inga så vitt jag märkt
Förbättring av tips
Ni måste erbjuda att returnera en vara inom Sverige eller i alla fall för samma fraktkostnad som om returen sker inom Sverige.
Svar 21RUN:
Dear Anna,
The costs for returning from Sweden are indeed high, but this and all other information about our return policy is communicated even before one places an order. On our main page there is a link "https://21run.com/se/returnera-din-bestallning"
It explains that we are based in the Netherlands and that we don't provide return labels. We hope to be able to do this in the near future, but for now we try to be as transparent as possible about these costs.
Best regards,
21RUN
Brigitte