Quite ok, but there are a few things that can be improved (listed further)
Sterke punten
Shoes sent on time
Verbeterpunten of tips
Return costs 3.95, which makes it more pricey to order a few pairs at the same time (crucial with new brands when you don't know which size fits you best). Also, refunding takes long (packet arrived back on Tuesday and by Friday at noon no refund was done yet).