I had my kitchen fitted in April 2021. They did not deliver all the materials I paid for and did not fit all the materials that were delivered. They did not fit the wall panels and left live electrical wires hanging out of my walls, next to the sink, for several months. After a year and 7 further fitting appointments, they have still not finished my kitchen. While all the customer service representatives and kitchen fitters I have spoken to have been polite and helpful, the company seems to suffer from chronic incompetence and every delivery consists of the wrong items, in the wrong size or wrong colour, or they are simply not delivered. The kitchens look good but they are not worth the time and effort to actually get them installed.
Sterke punten
The kitchen looked good once they finally fitted most of it.
Verbeterpunten of tips
Completely let down by the incompetent customer services. Every customer services representative I speak to seems to understand exactly what needs to be done, and then something completely different is written in the notes and the wrong items are delivered at the next appointment.