Initially encountered an issue with delivery, since the truck used is very large. However, after some back and forth, the staff were able to find a solution at no extra cost. I might add that they were very friendly, graceful, and went above and beyond to help me out. I'm very thank full and am now a promoter of De Isolatieshop!
Sterke punten
Communication, Empathy, and Customer centricity.
Verbeterpunten of tips
Probably some learnings around setting expectations on the web: when placing an order for delivery, it's unclear that there will be any issues due to truck size. That said, I have to admit that I was very naive to think that it would be a bol/postNl size truck from a large (and far away) isolation material seller.