Very nice experience. Good selection. I was able to complete my project the way I wanted. But the delivery is very expensive. It's a very good service because I got my order delivered the next day but there is no explanation of why such costs (is it because the material was big? Because it is fragile? Because it was a small order?)
Sterke punten
Very good selection of isolation material and good prices
Verbeterpunten of tips
The cost of the delivery is clear only at the moment of ordering. It would be nice to have an estimation before. Maybe based on size of the item or volume or weight. As it is quite expensive for big items.
Reactie De Isolatieshop:
Dear customer,
First of all, we'd like to thank you for your feedback. We understand that the shipping cost might feel like a big amount. But we would like to elaborate. Just as you say, there are different factors at play. We use a truck for the delivery which is more expensive than a normal delivery car. Futhermore, the products have a big volume and because of the length, take up extra space.
Taking that all in account we will use your feedback to optimize our communication about the shipping cost, so that a user gets more info and transparency about the shipping cost.
Once again, we'd like to thank you for the review, and enjoy your order.
With kind regards,
Team Isolatieshop