The woman downstairs who opened the safe was very nice,polite and helpful but I had a very poor experience with the young man at reception
Op welke vestiging bent u geweest?
Utrecht
Verbeterpunten of tips
Employees who work with customers should be trained how to deal with upset clients.
The man at the reception today was more focused on how much I respect him than dealing with me and calming me down. When I said I think to remove my things and end my subscsiption, he just said "well, you paid - it's up to you". Quoting regulations, especially those that do not make sense, is not the answer. Why can't a couple who live together both enter the safe at the same time? Everyone is tense because of COVID and the staff should take that into account.
Reactie De Nederlandse Kluis:
Dear Mr. Paran,
We are sorry to hear that you did not have a good experience at our location in Utrecht.
You already have been in contact by telephone with one of our employees and we discussed the situation internally. We hope that your visit to us will be better in the future.
Unfortunately, our measures regarding Covid will continue to apply for the time being. That means please visit your safe with 1 person.
We understand that it is a difficult period for everyone and we try to provide you with the best possible service.
Best regards, Charlotte