I was not well informed by one of the employees at Den Haag location about the termination of my contract and now I have to pay for three months while I am not using the closet. This is not a good customer service.
Op welke vestiging bent u geweest?
Den Haag
Reactie De Nederlandse Kluis:
Dear Madam Aghamiri,
Thank you for your review. We are sorry that you are misinformed, however when you sign the contract there is a notice period, which is mentioned in the contract. If you are late with the cancellation of your contract it is extended by 1 year. To accommodate you, we have offered you a buy out fee of 3 months (instead of 1 year).
We hope things are a bit clearer now, trusting to have informed you sufficiently.
Sincerely,
Gera