Good service. I wanted to transport sofa from Seats and Sofas and pay less then if I have to rent a bus myself. It worked good. Renting a car from Borent is €49,-- (incl BTW), while using DeMeubeltaxi costed me €43,50. Everything went ok, but I would enjoy a couple of improvement points (see below).
Sterke punten
- On the website you can just select the shop you want your furnitures to be picked up - it improves confidence in that they know how to handle the delivery.
- Responsive (via email) customer support.
- Arrived within indicated timeframe.
Verbeterpunten of tips
I was not sure if I have to be at the pick up location (Seats & Sofas) to help with loading. From all our communication it looked like I have to be there so I requested to be informed 30mins before the driver arrives at the pick up location. It turned out that this is not the case - the driver had someone with him to help him and he called only after he already picked up the stuff from Seats and Sofas. I liked that a lot, but I would appreciate a bit better communication with respect to this, especially that we have only 20mins total to load and you charge for each extra 10min. I can imagine that in some cases, especially when the driver is alone, he would not be able to pick up the stuff without help. I could also imagine that in some cases the customer may want to be present at the shop when picking up so that we are sure that everything is right. In any case - I would recommend to let the customer know what's gonna happen. I was positively surprised, but in case surprise is not necessary a good thing.