I am writing to you since I ran into trouble when trying to park my car at the Schipol airport with you. The reservation number is AMSR-YUS4RS3.
I was supposed to arrive at the Rijspark on the 14th of December at 7:00 AM. When I arrived, the parking was closed and the phone provided in the reservation email was not responding. This has forced me to go to the Schipol long parking lot and spend an additional 108 euros, next to the over 50 I spent on your parking and the stress that followed from this incident.
I was called back only after I had landed to learn that the parking I reserved was under construction and I should have gone to the main site. This was however not communicated to me in any way, and I received an email with specific instructions to go to the Rijspark.
In the light of this, I would like to request a refund on the parking I reserved with you, and a coverage of the additional, unexpected costs I suffered by parking in a different location. Please let me know how we can proceed with this.
Verbeterpunten of tips
Improve your customer service, I sent the email above and did not get a reply