Experienced a Tour to England, Ireland & Scotland,19/6/2017.in all fairness the tour was well planned, and the driver very professional but he lacked teamwork and communication skills ,I don,t wish to mention his name as the company knows who was behind the wheel that day. Through his lack of communication we missed the Highlands optional that was payed for and made us feel very disappointed. All in all the scenery was nice ,but the coach lacked atmosphere.
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Optional tours should be more variant ,and explained better on paper, as most of them were castles ,when passengers have no paperwork regarding the optional s in front of them ,it is difficult to know what optional one is undertaking.