They notified me that the (very expensive and urgent, in stock) shipment was sent on 1st of May. Now, more than one month later, tracking shows that it still hasn't even been picked up by postal service. I've written several emails to find out what's going on. No answer whatsoever. Terrible treatment of customers!
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Terrible service!
Reactie Ergomax.nl:
Dear Henrik,
We want to sincerely apologize for our poor (delivery) service. We are also very saddened to hear that we weren’t able to provide you with the proper service we want to offer all our customers. This is not how we want it to be. We would like to thank you sincerely for your points of improvement. We take these points of improvement very seriously and will convert them so that this won’t happen again in the future. Once again, we apologize for inconveniencing you.
Hopefully you received your products in the meantime. If this is not the case, we would like to get in touch with you to solve the problem for you.
Kind regards,
Team Ergomax