The company sent me the wrong items. I contacted Fairair via email and via creating a ticket about this incident a week ago but the customer service team has not got back to me yet.
Sterke punten
Delivery was quick.
Reactie Fairair.eu:
Dear [Customer Name],
Thank you very much for your feedback and for sharing your experience with us. We deeply regret that you did not receive a timely response from us, and we sincerely apologise for this.
We understand how frustrating it can be when something goes wrong with an order and you do not receive a prompt response. Your message has caught our attention, and we have since resolved the situation and ensured that you received the correct items. Which you have confirmed.
Since you were satisfied with our service before, we hope you are now happy with the solution we have provided. We always strive to provide the best possible service to our customers and appreciate your patience and understanding in this matter.
Would you be willing to reconsider your review and inform us whether you are now satisfied with our service? We want to do everything we can to ensure that all our customers have a positive experience with Fairair.
Once again, we apologise for the inconvenience and thank you very much for your understanding.
Kind regards,
The Fairair Team