I am very pleased that Merkbrillen could help me with my broken glasses. They did an excellent job assisting me and ordering the correct legs to replace the broken one.
Sterke punten
Good customer service and response time.
Verbeterpunten of tips
Offering an English language option on the website would be very helpful for those of us not yet fluent in Dutch. Once I had already received a work order number I kept getting new customer numbers whenever I would reply to the customer service person. I know it's automatically generated but that seemed unnecessary. It was much appreciated that the customer service person responded to my emails in English.