I got a damaged box with all the items loose inside (although it was called "a set" and on the website there was a nice image of the box containing all the things). Some of the items belonging to the set were missing - didn't get a Pro Pusher.
Next to it, I've been delivered the cheapest wax warmer that was in stock (although paid 120 our for the most professional one) in a damaged package, missing plenty of stuff that normally belongs to the set. The same product online costs twice as less and contains at least 2 paraffins, a sock , and and an instruction manual. I'm willing to send it back.
Sterke punten
the company offered me 2 free paraffins as a compensation for the damaged box. In fact, they normally belong to the wax warmer, so it's hardly a compensation in fact.