I arrived 15 minutes early and was welcomed warmly by the person behind the counter. I didn’t have to wait long and was asked to put my coat in the hanger & immediately ushered towards my seat. I’ve had a pleasant experience with the student who cut my hair. She asked how I wanted my hair cut & she noted them down on my file together with her mentor/teacher (whom I didn’t realise was the person who welcomed me at the reception). The student asked if I wanted to have my hair washed & I said sure. I was told how much the bill would be & I said ok. She told me she has a bad accident & was unable to wash my hair so another student washed my hair for me. My hair is fairly long so
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See above.