Though the product I bought were nice. The experience I got with this company is horrible. Instead of what I ordered, they sent me another item. Then I had basically to push them and literally beg them to reply cause they do not reply. Then they behaved like I had to rectify their mistake. It took me so much time and efforts. And they even never said sorry. And I still haven’t revealed refund for the shipping they forced me to do because of their mistake. If you see same products on the other websites, better to order from the different place. Horrible customer experience.
Reactie Sextoyland.nl:
Good afternoon,
We are very sorry to hear that your experience with us was negative.
We have refunded you the full amount along with the additional, missing costs.
We do offer our sincerest apologies for the fact that you've received an item you did not order, as well as for the negative experience.
We always try to make sure our customers receive their order and will be satisfied with our service.
Sincerely,
Team Sextoyland.nl