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I contacted them at 10 a.m. and just the requested car was prepared for me at 15 p.m. In unexpected situation when I had to go on the funeral of my friend in Czech Republic that was a big help. Otherwise I had to go by twenty years old car (in total 3400 km).
Also the possibility to pay by ING pin card is perfect. Not everybody in the Netherlands has a credit card.
Thanks
Filip