Deceitful advertising. We purchased the Micuna – Wieg Dolce luce (~830 EUR with accessories). All pictures showed the chest of drawers alongside the crib. The description went as far as mentioning the good combination of crib and drawers and how they were matching - making it sound like they came together. It clarified that it did not contain, for example, the bed sheets or bottom drawer. But did not mention explicitly the fact that the chest of drawers were not included. Given the price tag, it was not an unreasonable assumption to make.
Once we reported this, they corrected the site and offered a 10% on the 500 (!) EUR additional chest of drawers. And that's it.
Be warned as you navigate their site.
Verbeterpunten of tips
Check your site and own up to your mistakes. If we had known about the above, we would not have purchased the overpriced crib. Now we have to buy another chest of drawers since we won't be giving you an additional 500 EUR.
Reactie Tom & Lilly:
Dear customer,
We are sorry about the way you feel about our company and your purchase. What you call deceit is in our opinion not more than a misunderstanding and possibly somewhat of a language issue.
We sell the products of Micuna for over 5 years now without any problems. You ordered for a 'Wieg Dolce Luce' + accessories and these are the products we confirmed to you. On the invoice we also mentioned a 'Wieg Dolce Luce' + accessories and that is what we delivered after 14 days.
You send us an email about the situation on May 12th on which we replied the same day answering your questions. We offered you the discount you mentined plus the invitation to inform us what more we can do to make you feel more comfortable with your purchase.
Unfortunately we did not receive any message from you but this review. This invitation is still open and please feel free to contact us.