Goede ervaring
Sterke punten
The product is great and all needed info is on the website
Verbeterpunten of tips
The client service in the shop at the Hurk-Eindhoven is neither respectful nor helpful. Maybe it is because of me being a foreigner. When we requested info in the shop about a product we were told that we have all info on the website?? As we were in a hurry I went over this welcoming attitude and placed request for a product that can be soonest delivered to the shop so we pick it up the next day (we did not care about the cost). So the guy made the order and we were informed that soonest at 8am we can pick up the order, but that we will also receive an SMS when the order is ready. No SMS arrived, ~4pm we arrived at the shop to be informed that the order was not placed at all. So when he said I am sorry on my reply "your sorry is not helping my situation" the reply was a simple rude "OK". Given that we needed the product and the company actually has a next day home delivery service it would have been a decent thing and also a good salesmanship to offer to us this and re - order